Privacy Policy

Last updated: 23 October 2026

This Privacy Policy explains how Kitch Kashmiri Chai, a sole proprietorship owned by Ayesha Arif Kitchlew ("Kitch", "we", "us"), collects, uses and protects personal information when you visit kitchkashmirichai.com, place an order or contact us.

1. Who is responsible for your information

Kitch Kashmiri Chai, House 165, Street 65, Sector E, Phase 1, DHA, Lahore 54800, Pakistan. Email: info@kitchkashmirichai.com. Phone: +92 325 5725555.

2. What we collect

Order details: your name, phone number, email address, delivery address, the items you order and any delivery notes.
Payment details: card payments are processed by our payment provider, Safepay. We never see or store your full card number. We receive only a payment confirmation and limited details such as the card type.
Messages: what you send us by email, WhatsApp, phone or social media.
Usage data: your IP address, browser, device and the pages you view, collected through cookies and similar technologies.

3. How we use it

To take, prepare, deliver and support your order, including cancellations, refunds and complaints.
To take payment and prevent fraud.
To reply to your messages.
To keep the tax and accounting records the law requires.
To run and improve our website.
To send you offers by email, SMS or WhatsApp, only if you have agreed. You can unsubscribe at any time.

4. Who we share it with

We share only what each service provider needs to do its job:

Shopify, which hosts our online store.
Safepay, which processes card payments.
Our riders and courier partners, who receive your name, phone number and delivery address.
Analytics and advertising tools, such as those provided by Shopify, Google or Meta, where we use them.
Government authorities, when the law requires it.

We do not sell your personal information.

5. Cookies

Essential cookies keep your cart and checkout working. Analytics and advertising cookies help us understand how the site is used. You can block or delete cookies in your browser settings, although some parts of the site may then stop working.

6. How long we keep it

We keep order and payment records for as long as Pakistani tax and company law requires. We keep customer messages for up to two years after our last contact with you, and marketing contacts until you unsubscribe.

7. Your rights

You can ask us to give you a copy of your information, correct it, delete it (unless the law requires us to keep it) or stop sending you marketing. Email info@kitchkashmirichai.com and we will reply within 30 days.

8. Security

We use reputable service providers and limit who can see your information. No online system is completely secure. If a breach is likely to affect you, we will tell you.

9. Children

Our store is not directed at children under 13 and we do not knowingly collect their information.

10. Rōz Risk Check

The Rōz Risk Check page runs entirely in your browser. Your answers are not sent to us or stored by us.

11. Changes

We may update this policy and will post the new version here with a new date.

12. Contact

Questions or requests: info@kitchkashmirichai.com or +92 325 5725555.