Return Policy
Return Policy
At Kitch Kashmiri Chai, we want you to be completely satisfied with your purchase. Please review our return policy below:
Return Window
You may return items within 30 days of delivery for a full refund or exchange.
Condition of Items
Items must be:
- Unopened and in original packaging
- In resalable condition
- Accompanied by original receipt or order confirmation
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Opened tea packages
- Perishable items
- Custom or personalised orders
How to Return
To initiate a return:
- Contact us at [your email] with your order number
- We'll provide return instructions and shipping label
- Package items securely and ship back to us
Refunds
Refunds will be processed within 5-7 business days after we receive your returned items. Refunds will be issued to the original payment method.
Exchanges
We're happy to exchange items for different sizes or varieties, subject to availability.
Damaged or Defective Items
If you receive damaged or defective items, please contact us immediately. We'll arrange for a replacement or full refund at no cost to you.
Contact Us
For questions about returns, please contact us at:
Email: info@kitchkashmirichai.com
Phone: +92 325 5725555